How to resolve a No Response error in the Apple Home app

There are instances when one or two of your Wemo® devices will appear with a No Response message in the Apple® Home app. If the Wemo is working on the Wemo app, a simple reboot of your devices can usually fix this issue and make your device accessible again. If the device is still not available, follow the steps below to remove the error.

NOTE: Images may vary by firmware, browser or device.

Before you begin:

Make sure you are using the latest version of the Wemo app. You can download the latest version from Google Play™ or the App Store®.
Make sure your Wemo device is compatible with the Wemo Bridge, F7C074 and that they are on the same WiFi.

Step 1: Launch the Wemo app and log into your account. For instructions, click here.

Step 2: If a Wemo device appears grayed out with a Not Detected message, tap it and select Hide. This will remove the No Response tile from the Apple Home app.

Step 3: Launch the Apple Home app to confirm if the Wemo is now available.

If the Wemo device does not appear on the list, you will need to remove it using a web browser. Follow the steps below.

Before you begin:

Make sure to use a computer that is connected to the same network as the Wemo Bridge.

Step 1: Look for the the IP address of the Wemo Bridge in the DHCP client table of your router or gateway.

NOTE: If you are using a Linksys Smart WiFi Router or Velop system, look for the Wemo Bridge in the Devices section of the Linksys app. If you are using a Belkin router, click here for instructions.

Step 2: Launch a browser, enter the IP address of the Wemo Bridge in the Address bar, and press [ENTER].

Step 3: Enter admin for the username and the HomeKit® code for the password (without dashes). You can find the code on the label of the Wemo Bridge.

Step 4: In the Wemo Status section, click on the drop down arrow next to Devices.

Step 5: Select the offline Wemo device/s and click on Remove. Check the serial number to make sure you are removing the correct device from the list.