The Next Generation of
Customer Feedback Insights for Hospitality
Improve Ratings. Benchmark Competitors. Leverage the Power of AI.
Improve Ratings. Benchmark Competitors. Leverage the Power of AI.
Sentiment Search specialises in review insights, competitor benchmarking and feedback collection for hospitality.
We provide marketing, operations and guest experience teams with a range of sophisticated customer sentiment insights derived from review platforms, delivery platforms, social platforms and any other text-based feedback channel.
These industry-specialised metrics can be used to benchmark every aspect of a business in unmatched detail, pinpoint weaknesses, enable businesses to make very targeted changes and ultimately improve online ratings.
Our industry specialised AI breaks down reviews into its constituting sentences and tags each sentence with a category, subcategory and sentiment.
This enables businesses to see the comments associated with every category and subcategory within a few clicks and immediately identify areas that need extra attention.
Businesses can also benchmark their performance against any competitor in the country.
The ease of access to the data means we can react to it quickly and use it as a tool to identify training needs and improvement opportunities. Just brilliant.
SORREL WARD
Head of Marketing, Franco Manca (UK)
We increased our online rating by half a star and NPS by 25 points within four weeks of using Sentiment Search.
SANDRO SPAHIU
Director of Operations, The Real Greek (UK)
Sentiment Search has helped transform the way we track our guest sentiment and how it informs the business for future development.
BEN HIBBARD
Head of Marketing, Turtle Bay (UK)
Sentiment Search provides actionable intel, easy for teams to use and adopt.
ENDRI KOSTURI
Director of Operations, Maine (UAE & UK)
We've been able to take the data and use it to make educated decisions on improvements we can make and know what our strengths are!
GABBY COTILLA
Director of Marketing, Red Mesa Restaurant Group (US)
Provide GMs with a daily list of insights that highlight the areas of concern, identify issues with food, benchmark every step of service, identify critical comments that need damage control and benchmark weekly performance against local competitors.
Provide higher levels of management with an overall snapshot of your brand and identify underperforming venues. Get industry-specialised trends and track the shift in sentiment after staff changes, menu changes and refurbishments.
Benchmark competitor brands against your brand and compare overall NPS, customer loyalty, sentiment (down to a particular dish), review volume, review reply rates and overall ratings.
Identify the negative impact each category has on your online ratings.
Prioritise actions based on the potential impact on your online ratings and customer experience.
Identify the potential revenue increase as a result of your actions or fixes.
Create customised and branded feedback forms. Integrate our feedback collection with your POS or mobile app to dynamically create feedback forms based on your guests' order.
Get dish-by-dish insights, pinpoint items that need attention and take data-driven decisions to optimise menus. Get all review and feedback insights under a single dashboard.
Join 5000+ customers across the UK, US, India, UAE and Australia.
Get In TouchAggregate reviews and posts from every review, social and delivery platform.
Get review insights specialised for hospitality and improve online ratings.
Get real-time alerts as soon as negative reviews are posted.
Collect feedback and contact details using customisable and branded forms.
Benchmark every aspect of your business with competitors in unprecedented detail.
Respond to reviews on major platforms from one dashboard. Set up automated replies.
