Note: This service is only available to Drexel-owned and managed Macs.

Overview

The Self Service for macOS tool improves application and system setup and automates software maintenance for Drexel-owned Macs. Self Service for macOS provides users with an easy way to get and install pre-configured, Drexel-licensed software; lets Drexel IT support teams remotely repair and update malfunctioning software; and reduces the need for in-person support appointments.

All Drexel-owned Macs must have the Self Service for macOS application installed. (Drexel's Windows-based computers already have Software Center, an equivalent product.) Self Service for macOS supports Drexel's Data Security Initiative because it allows the University to quickly repair encryption problems and ensure that sensitive information stays protected.

Enrolling in Self Service

To enroll in Self Service, reach out to the Drexel IT Help Desk, at 215.895.2020 or helpdesk@drexel.edu, or your departmental IT support for assistance. Once installed, Self Service updates automatically. Drexel Macs without Self Service for macOS may be denied some IT services if they are not properly enrolled.