JOB LOCATION
Wtr Public Relation 15151 E Alameda Pkwy Aurora, Colorado 80012-1555
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we’re growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
Make a difference in the lives of real people every day
Diverse community
Competitive total compensation package
Well-Funded General Employees Retirement Plan
Light rail station minutes away
On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
Access to innovation workspaces
PRIMARY DUTIES & RESPONSIBILITIES
The hiring rate for this position is $19
This position earns sick leave in accordance with the Healthy Families and Workplace Act.
This is a Seasonal position that does NOT receive benefits.
**This position is expected to be in service Mid-May through Mid-October **
OVERVIEW OF POSITION / DEPARTMENT
The Water Conservation Program Specialist – Rebates and Drought position requires an enthusiastic self-starter who enjoys engaging with customers daily. This position offers a seasonal mix of primarily office work with some field work duties, focusing on educating customers on our drought information and various rebate programs. Working primarily with the public, candidates for this position must have excellent communication and customer service skills.
PRIMARY DUTIES & RESPONSIBILITIES
Assisting the Conservation Rebates Program Manager with administrative duties
Communicate with customers via phone and email regarding rebate processes
Attend water conservation outreach events
May be required to work up to two Saturdays per month
Perform landscape rebate inspections
Assist with large property toilet rebate inspections
Respond to customer inquiries pertaining to drought restrictions, rebate programs and other general water conservation information
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
An equivalent combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities may be considered.
Education:
High School diploma or GED
Experience:
At least 2 years of experience in customer service
Preferred Qualifications:
A general knowledge of water conservation principles
A general knowledge of water-wise landscape principles
Knowledge:
Knowledge of conflict management and communication strategies for interacting with the public
Skills:
Must exhibit strong customer service skills, interpersonal communications and collaboration skills
Must be proficient at Microsoft Office Suite
Must be proficient at time management and planning for task efficiency
Abilities:
Ability to establish and maintain effective working relationships with employees and customers
Ability to communicate effectively both verbally and in writing
Ability to stay self-motivated and on-task
Ability to maintain a positive attitude when interacting with customers in a variety of situations
Licenses and Certifications Required:
Driver’s license with a good driving history
Essential Personnel:
When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.
Physical Demands:
Light work that involves moving no more than 20 pounds at a time
Frequent walking and standing as well as activities requiring a full range of body movement including bending, stooping, pushing, and pulling
Hand-eye and hand-foot coordination for driving a vehicle
Vision to read manuals
Speech and hearing to communicate with employees and citizens
Work Environment:
A mix of indoor and outdoor work in all weather conditions with potential exposure to noise, dust and fumes
Equipment Used:
Personal computer; cell phone; motor vehicle
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.
