Notification

Planning your return to office strategy? See how ChromeOS can help.

Zero-touch enrollment

ChromeOS zero-touch enrollment is an alternative to manually enrolling devices, where a pre-provisioning partner (device manufacturer, distributor or reseller) sends instructions to Google to automatically enroll a ChromeOS device into a customer’s domain after a device is turned on and connected to the internet.

For a step-by-step guide, watch the video:

What you need

  • A compatible ChromeOS device.
  • A pre-provisioning token and customer ID generated from the Google Admin console.
    Note: You can't generate a pre-provisioning token using the reseller console, and customer ID will be required beginning November 1, 2023.
  • An approved pre-provisioning partner to assist with enrollment.
  • Available Chrome Enterprise, Education, or Non-Profit upgrades. Learn about managing upgrades.

    Note: ChromeOS devices bundled with Chrome Enterprise Upgrade include a Chrome Enterprise Upgrade associated with the device and do not use a separate Chrome Enterprise Upgrade for enrollment.

Generate a pre-provisioning token

A pre-provisioning token is a unique identifier generated in the Google Admin console, and is used for verification during device enrollment. It can be used for multiple devices and remains active until the admin revokes its use. A separate token can also be generated for each organizational unit.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to  Menu and then Devicesand thenChromeand thenDevices.
  3. (Optional) On the left, select the top-level organization. Or, select the organizational unit where you want to generate a pre-provisioning token that will enroll devices directly to that specific organizational unit. For information, see Add an organizational unit.
  4. At the top, click Enroll.
  5. Under Zero-touch enrollment, click Generate new token and follow the on-screen prompts.
  6. Click Done.

Note: Be sure to provide both the pre-provisioning token and the organization's customer ID to an authorized pre-provisioning partner to complete the zero-touch enrollment.

Manage pre-provisioned devices

On the Devices page, you can filter by device status. The Status filter list includes Pre-provisioned—ChromeOS devices that are ready to be zero-touch enrolled during initial device setup. While a device is Pre-provisioned, you can move it between organizational units or delete it. As soon as zero-touch enrollment is complete, the device becomes Provisioned.

Identify compatible ChromeOS devices

Not all ChromeOS devices are compatible with zero-touch enrollment. More devices will be added as they are announced. The table below lists devices that are supported currently:

Device manufacturer and model Manufactured date Attested Device ID
Acer Chromebase CA24I2 March 1, 2021 Serial number
Acer Chromebase CA24V2 March 1, 2021 Serial number
Acer Chromebook 311 (C733/C733U/C733T) Beginning January 1, 2021 Serial number
Acer Chromebook 311 (C722/C722T) All devices are capable Serial number
Acer Chromebook 311 (CB311-9H/CB311-9HT) Beginning July 1, 2021 Serial number
Acer Chromebook Spin 311 (R722T) All devices are capable Serial number
Acer Chromebook 314 (C933) Beginning March 1, 2021 Serial number
Acer Chromebook 314 (C934/C934T) All devices are capable Serial number
Acer Chromebook 314 (CB314-2H/CB314-2HT/C922/C922T) All devices are capable Serial number
Acer Chromebook 314 (CB314-3H/CB314-3HT) All devices are capable Serial number
Acer Chromebook 315 (CB315-3H/CB315-3HT) Beginning July 1, 2021 Serial number
Acer Chromebook 315 (CB315-4H , CB315-4HT) All devices are capable Serial number
Acer Chromebook 315 (CB315-5H , CB315-5HT) All devices are capable Serial number
Acer Chromebook 317 (CB317-1H/CB317-1HT) All devices are capable Serial number
Acer Chromebook 511 (C741L/C741LT) All devices are capable Serial number
Acer Chromebook 511 (C733-R/C733T-R/C734/C734T) All devices are capable Serial number
Acer Chromebook 511 (C736/C736T/C736L/C736LT) All devices are capable Serial number
Acer Chromebook 512 (C851/C851T) Beginning January 1, 2021 Serial number
Acer Chromebook 512 (C852/C852T) All devices are capable Serial number
Acer Chromebook 514 (CB514-1W/CB514-1WT) All devices are capable Serial number
Acer Chromebook 514 (CB514-2H/CB514-2HT) All devices are capable Serial number
Acer Chromebook 515 (CB515-1W/CB515-1WT) All devices are capable Serial number
Acer Chromebook 712 (C871/C871T) Beginning December 11, 2020 Serial number
Acer Chromebook Plus 515 (CB515-2H/ CB515-2HT) All devices are capable Serial number
ASUS Chromebook Plus CX34 (CX3402CBA) October 2023 Serial number
ASUS Chromebook Plus CX34 (CX3402CVA) April 2024 Serial number
Acer Chromebook Spin 311 (CP311-2H/CP311-2HN) Beginning July 1, 2021 Serial number
Acer Chromebook Spin 314 (CP314-1H/CP314-1HN) All devices are capable Serial number
Acer Chromebook Spin 511 (R752T/R752TN) Beginning January 1, 2021 Serial number
Acer Chromebook Spin 511 (R752T-R/R753T/R753TN) All devices are capable Serial number
Acer Chromebook Spin 511 (R756T/R756TN/R756LT/R756LTN) All devices are capable Serial number
Acer Chromebook Spin 512 (R851TN/R852T/R852TN) Beginning January 1, 2021 Serial number
Acer Chromebook Spin 512 (R853TA/R853TNA) All devices are capable Serial number
Acer Chromebook Spin 512 (R856T/R856TN/R856LT/R856LTN) All devices are capable Serial number
Acer Chromebook Spin 513 (CP513-1H/CP513-1HL/R841T/R841LT) All devices are capable Serial number
Acer Chromebook Spin 513 (CP513-2H) All devices are capable Serial number
Acer Chromebook Spin 514 (CP514-1H/CP514-1HH, CP514-1W/CP514-1WH) All devices are capable Serial number
Acer Chromebook Spin 514 (CP514-2H) All devices are capable Serial number
Acer Chromebook Spin 514 (CP514-3H/CP514-3HH/CP514-3WH) All devices are capable Serial number
Acer Chromebook Spin 713 (CP713-2W) Beginning November 2, 2020 Serial number
Acer Chromebook Spin 713 (CP713-3W) All devices are capable Serial number
Acer Chromebook Spin 714 (CP714-1WN) All devices are capable Serial number
Acer Chromebook Spin 714 (CP714-2W) All devices are capable Serial number
Acer Chromebook Tab 510 (D652N/D652NL) All devices are capable Serial number

Acer Chromebook Vero 514 (CBV514-1H/CBV514-1HT)

All devices are capable Serial number
Acer Chromebook Vero 712 (CV872/CV872T) All devices are capable Serial number
Acer Chromebox CXI4 All devices are capable Serial number
Acer Chromebox CXI5 All devices are capable Serial number
Allied Chromebook 11 N5100E All devices are capable Serial number
AOpen Chromebox Commercial 3 All devices are capable Serial number
ASUS Chromebook CM34 Flip (CM3401FFA) All devices are capable ASUS ADID#
ASUS Chromebook CR1 (CR1100CKA) All devices are capable ASUS ADID#
ASUS Chromebook CX1 (CX1100CNA) Beginning April 1, 2021 ASUS ADID#
ASUS Chromebook CX1 (CX1101CMA) All devices are capable ASUS ADID#
ASUS Chromebook CX1 (CX1102CKA) All devices are capable ASUS ADID#
ASUS Chromebook CX1 (CX1400CKA) Beginning April 1, 2021 ASUS ADID#
ASUS Chromebook CX1 (CX1400CNA) Beginning April 1, 2021 ASUS ADID#
ASUS Chromebook CX1 (CX1500CKA) All devices are capable ASUS ADID#
ASUS Chromebook CX1 (CX1500CNA) Beginning April 1, 2021 ASUS ADID#
ASUS Chromebook CX1 (CX1700CKA) All devices are capable ASUS ADID#
ASUS Chromebook CX34 Flip (CX3401) All devices are capable ASUS ADID#
ASUS Chromebook CX9 (CX9400) All devices are capable ASUS ADID#
ASUS Chromebook C204EE Beginning April 1, 2021 ASUS ADID#
ASUS Chromebook C204MA Beginning April 1, 2021 ASUS ADID#
ASUS Chromebook C214MA Beginning April 1, 2021 ASUS ADID#
ASUS Chromebook C223NA Beginning April 1, 2021 ASUS ADID#
ASUS Chromebook C403NA Beginning April 1, 2021 ASUS ADID#
ASUS Chromebook C423NA Beginning April 1, 2021 ASUS ADID#
ASUS Chromebook C424MA All devices are capable ASUS ADID#
ASUS Chromebook C523NA Beginning April 1, 2021 ASUS ADID#
ASUS Chromebook CL30 Detachable (CL3001) All devices are capable ASUS ADID#
ASUS Chromebook CM30 Detachable (CM3001) All devices are capable ASUS ADID#
ASUS Chromebook CM14 (CM1402C) All devices are capable ASUS ADID#
ASUS Chromebook CM14 Flip (CM1402F) All devices are capable ASUS ADID#
ASUS Chromebook CR11 (CR1102C) All devices are capable ASUS ADID#
ASUS Chromebook CR11 Flip (CR1102F) All devices are capable ASUS ADID#
ASUS Chromebook Detachable CZ1 (CZ1000DVA) All devices are capable ASUS ADID#
ASUS Chromebook Detachable CM3 (CM3000DVA) Beginning March 1, 2021 ASUS ADID#
ASUS Chromebook Flip C433TA Beginning April 12, 2021 ASUS ADID#
ASUS Chromebook Flip C434TA Beginning April 12, 2021 ASUS ADID#
ASUS Chromebook Flip C436FA Beginning May 1, 2021 ASUS ADID#
ASUS Chromebook Flip CM1 (CM1400FXA) All devices are capable ASUS ADID#
ASUS Chromebook Flip CM3 (CM3200) All devices are capable ASUS ADID#
ASUS Chromebook Flip CM5 (CM5500) Beginning April 1, 2021 ASUS ADID#
ASUS Chromebook Flip CR1 (CR1100FKA) All devices are capable ASUS ADID#
ASUS Chromebook Flip CX1 (CX1102) All devices are capable ASUS ADID#
ASUS Chromebook Flip CX1 (CX1400) All devices are capable ASUS ADID#
ASUS Chromebook Flip CX1 (CX1500FKA) All devices are capable ASUS ADID#
ASUS Chromebook Flip CX3 (CX3400) All devices are capable ASUS ADID#
ASUS Chromebook Flip CX5 (CX5400) All devices are capable ASUS ADID#
ASUS Chromebook Flip CX5 (CX5500) Beginning March 9, 2021 ASUS ADID#
ASUS Chromebook Flip CX5 (CX5601) All devices are capable ASUS ADID#
ASUS Chromebook Vibe CX34 Flip (CX3401) All devices are capable ASUS ADID#
ASUS Chromebox 4 Beginning March 22, 2021 Serial number
ASUS Chromebox 5 (CN67) All devices are capable Serial number
ASUS ExpertBook CX54 Chromebook Plus Enterprise (CX5403) All devices are capable ASUS ADID#
ASUS Fanless Chromebox Beginning December 14, 2020 Serial number
CTL Chromebook NL71/NL71CT/NL71LTE Beginning January 1, 2021 Serial number
CTL Chromebook NL71T/NL71TW/NL71TWB Beginning January 1, 2021 Serial number
CTL Chromebook NL72 Beginning October 20, 2021 Serial number
CTL Chromebook NL72T Beginning December 10, 2021 Serial number
CTL Chromebook NL81/NL81T Beginning January 1, 2021 Serial number
CTL Chromebox CBX2 All devices are capable Serial number
CTL Chromebox CBX3 All devices are capable Serial number
Dell Chromebook 3100 Beginning May 26, 2021 Service Tag
Dell Chromebook 3100 2-in-1 Beginning May 26, 2021 Service Tag
Dell Chromebook 3110 All devices are capable Service Tag
Dell Chromebook 3110 2-in-1 All devices are capable Service Tag
Dell Latitude 3445 Chromebook All devices are capable Service Tag
Dell Latitude 5300 2-in-1 Chromebook Beginning December 1, 2020 Service Tag
Dell Latitude 5400 Chromebook Beginning December 1, 2020 Service Tag
Dell Latitude 5430 Chromebook All devices are capable Service Tag
Dell Latitude 5430 2-in-1 Chromebook All devices are capable Service Tag
Dell Latitude 7410 Chromebook Beginning December 1, 2020 Service Tag
Edxis Chromebook 11 (S20-CT) Beginning January 1, 2021 Serial number
Edxis Chromebook 11 (S20-XT) Beginning January 1, 2021 Serial number
Edxis Chromebook 11 (S20-XW) Beginning January 1, 2021 Serial number
Edxis Chromebook 11 (S30-CT) All devices are capable Serial number
Edxis Chromebook 11 (S30-XT) All devices are capable Serial number
Edxis Chromebook 11 (S30-XP) All devices are capable Serial number
EVERCOSS Chromebook CB1 All devices are capable Serial number
HP Chromebook 11 G8 EE Beginning May 17, 2021 Serial number
HP Chromebook 11 G9 EE Beginning March 22, 2021 Serial number
HP Chromebook 11A G8 EE Beginning April 5, 2021 Serial number
HP Chromebook 11MK G9 EE Beginning May 31, 2021 Serial number
HP Chromebook 14A G5 Beginning June 2, 2021 Serial number
HP Chromebook 14 G6 Beginning May 24, 2021 Serial number
HP Chromebook 14 G7 Beginning March 22, 2021 Serial number
HP Chromebook x360 11 G3 EE Beginning May 17, 2021 Serial number
HP Chromebook x360 11 G4 EE All devices are capable Serial number
HP Chromebook x360 11MK G3 EE Beginning May 31, 2021 Serial number
HP Chromebook x360 - 13b-ca0xxx All devices are capable Serial number
HP Chromebox G3 Beginning December 21, 2020 Serial number
HP Dragonfly Pro Chromebook All devices are capable Serial number
HP Elite c640 14 inch G3 Chromebook All devices are capable Serial number
HP Elite c645 14 inch G2 Chromebook All devices are capable Serial number
HP Elite c1030 Chromebook Beginning October 7, 2020 Serial number
HP Elite Dragonfly 13.5 inch Chromebook All devices are capable Serial number
HP Fortis 11 inch G9 Q Chromebook All devices are capable Serial number
HP Fortis 14" G10 Chromebook All devices are capable Serial number
HP Fortis x360 11 G3 J Chromebook All devices are capable Serial number
HP Fortis x360 11 G3 J Chromebook Enterprise All devices are capable Serial number
HP Pro c640 Chromebook Beginning April 12, 2021 Serial number
HP Pro c640 G2 Chromebook All devices are capable Serial number
HP Pro c645 Chromebook All devices are capable Serial number
Lenovo 10e Chromebook Tablet Beginning June 28, 2021 1S + MTM + Serial number
Lenovo 14e Chromebook Gen 2 All devices are capable 1S + MTM + Serial number

Lenovo 14e Chromebook Gen 34

All devices are capable 1S + MTM + Serial number
Lenovo 100e Chromebook 2nd Gen Beginning July 13, 2021 1S + MTM + Serial number
Lenovo 100e Chromebook 2nd Gen MTK 2 All devices are capable 1S + MTM + Serial number
Lenovo 100e Chromebook Gen 3 (11" AMD) All devices are capable 1S + MTM + Serial number
Lenovo 100e Chromebook Gen 3 (11" Intel) All devices are capable 1S + MTM + Serial number
Lenovo 100e Chromebook Gen 4 All devices are capable 1S + MTM + Serial number
Lenovo 300e Chromebook 2nd Gen Beginning July 13, 2021 1S + MTM + Serial number
Lenovo 300e Chromebook Gen 3 All devices are capable 1S + MTM + Serial number
Lenovo 300e Yoga Chromebook Gen 4 All devices are capable 1S + MTM + Serial number
Lenovo 500e Chromebook 2nd Gen Beginning July 13, 2021 1S + MTM + Serial number
Lenovo 500e Chromebook Gen 3 All devices are capable 1S + MTM + Serial number
Lenovo 500e Yoga Chromebook Gen 4 All devices are capable 1S + MTM + Serial number
Lenovo Flex 3i Chromebook 15” All devices are capable 1S + MTM + Serial number
Lenovo IdeaPad Duet 5 Chromebook All devices are capable 1S + MTM + Serial number
Lenovo IdeaPad Flex 3i Chromebook (15", 7) All devices are capable 1S + MTM + Serial number
Lenovo Flex 5i Chromebook 14" All devices are capable 1S + MTM + Serial number
Lenovo 5i Chromebook 16" All devices are capable 1S + MTM + Serial number
Lenovo Chromebook C570-14 All devices are capable 1S + MTM + Serial number
Lenovo IdeaPad Flex 5i Chromebook (14", 7) All devices are capable 1S + MTM + Serial number
Lenovo IdeaPad Gaming Chromebook 16 All devices are capable 1S + MTM + Serial number
Lenovo Slim 5 Chromebook All devices are capable 1S + MTM + Serial number
Lenovo ThinkCentre M60q Chromebox3 All devices are capable

Origin KS:
1S + C1KS + MAC address

Origin VN:
1S + C1VM + MAC address

Lenovo ThinkPad C13 Yoga Chromebook1 All devices are capable 1S + MTM + Serial number
Lenovo ThinkPad C14 Chromebook1 All devices are capable 1S + MTM + Serial number
LG Chromebook 11TC50Q/11TQ50Q Beginning December 10, 2021 Serial number
Multilaser Chromebook M11C-PC914 All devices are capable Serial number
Multilaser Chromebook M11HC-PC915 All devices are capable Serial number
NEC Chromebook Y3 All devices are capable Serial number
Poin2 Chromebook 11A All devices are capable Serial number
Poin2 Chromebook 11E All devices are capable Serial number
Samsung Chromebook 42 Beginning February 15, 2022 Serial number
Samsung Chromebook 4+2 Beginning December 22, 2021 Serial number
Samsung Galaxy Chromebook2 Beginning December 20, 2021 Serial number
Samsung Galaxy Chromebook 22 Beginning December 20, 2021 Serial number
Samsung Galaxy Chromebook 2 360 All devices are capable Serial number
Samsung Galaxy Chromebook Go2 Beginning February 15, 2022 Serial number
Sharp Dynabook Chromebook C1 Beginning August 31, 2021 Serial number
SPC Chromebook X1 Mini All devices are capable Serial number
SPC Chromebook Z1 Mini All devices are capable Serial number
Zyrex Chromebook M432-2 All devices are capable Serial number

Notes for pre-provisioning partners:

1Lenovo ThinkPad C13 Yoga Chromebook and Lenovo ThinkPad C14 Chromebook use 1S + MTM + SN as the serial number. Additional information available here.

2Samsung Chromebooks manufactured prior to the dates listed above printed an incomplete serial number on the box (14 vs. 15 characters), which results in affected Chromebooks not zero-touch enrolling. Only pre-provision devices manufactured after the above stated dates that have a 15 character serial number printed on the box.

3Lenovo ThinkCentre M60q Chromebox has a different ADID based on origin of manufacture. If it was built in China (KS), the middle identifier (after 1S) is C1KS. If it was built in Vietnam (VN), the middle identifier (after 1S) is C1VM.

4Lenovo 14e Chromebook Gen 3 has two different models. Use "Lenovo Chromebook 14e Gen 3" as the model name for devices with Intel N100/N200 CPUs and "Lenovo Chromebook 14e Gen 3 (15w)" as the model name for devices with Intel N305 (Core i3) CPU.

Authorized pre-provisioning partners

The partners who currently offer zero-touch enrollment, are listed below. This list will be updated as more partners implement the service.

Company name Region
Acer Global
Advania Sverige AB Nordics
Arey Jones United States
ARP Nederland Benelux
ASUS Global
Atea Nordics
Brio India
CDW United States
Cell Tech Inc United States
Centralpoint Netherlands
Cloud Education Solutions South Africa
Cloudfresh Europe
Cloudpoint Nordics
Cloudwise Benelux
Comm2ig Nordics
Connection Canada, United States
CTL United States,
Europe
D&H Distributing Canada,
United States
Daly Computers United States
Daiwabo Information System Co. Ltd. Japan
Datacom Systems Pty Ltd Australia
Datascrip Indonesia
Dell Technologies Global
Denali Advanced Integration Global
Digicloud Africa Africa
Dustin Netherlands Benelux
Duta Digital Informatika Indonesia
Econocom France
Econz

India, United Kingdom,
United Arab Emirates

EDU Apps SRL

Romania,
Republic of Moldova

Edunet Australia
Eikon Technology Indonesia
Elver Hightech Co., Ltd. South Korea
Eventful Nordics
Foxway Nordics
Getech United Kingdom
Geeks on Tap Australia
GITS Indonesia
GSA PTE LTD Hong Kong, Malaysia,
Philippines, Singapore
GTrainers Organization Hong Kong, Taiwan
Hunglun Technology Corp. Hong Kong, Taiwan
HP Inc. Global
iCORE E&C Co., Ltd South Korea
Ingram Micro Canada, United States
Inmac Wstore France
Insight United States
JMC CO., LTD. Japan
Learning with Technologies Australia
Lenovo Global
Microfusion Technology Hong Kong, Taiwan
NEC Personal Computers, Ltd. Japan
Nivel A Latin America
Online Partner Nordics
PB Technologies Limited Australia, New Zealand
PNI Company South Korea
Poin2 Lab South Korea
POINTSTAR Indonesia, Malaysia,
Singapore
Prowise Benelux
RTI United States
SB C&S Corp. Japan
SHI United States
Shivaami India
Signpost Group Benelux
Synnex Australia

Australia

Tata Sarana Mandiri (TSM) Indonesia
TD Synnex

Belgium, Canada, Nordics,
France, Netherlands,
Spain, United Kingdom,
United States

TD SYNNEX K.K. Japan
Team Computers India
Trafera United States
uCloud Global
Unisys France
United Data Technologies (UDT) United States
VAR Group Italy
Vivasolutions South Korea
Zones United States
Zyrex Indonesia
Troubleshoot zero-touch enrollment

Issues during ChromeOS zero-touch enrollment can be caused by a number of things. Here are some potential issues you might encounter and how to resolve them.

Device isn’t listed as Pre-provisioned in the Admin console

Contact your pre-provisioning partner to ensure they used the correct pre-provisioning token, domain, and device information. If they have, contact support for further assistance.

Device isn't identified as eligible for zero-touch enrollment and doesn’t enroll

Verify devices have been pre-provisioned and are capable of zero-touch enrollment by pressing Alt + V during the initial device setup.
Contact support for further assistance.

Device enters the zero-touch enrollment flow but fails to enroll

If there are not enough Chrome Enterprise Upgrades available, you will see the error Not enough upgrades. Contact your reseller to purchase more Chrome Enterprise Upgrades.

ChromeOS devices bundled with Chrome Enterprise Upgrade include a Chrome Enterprise Upgrade associated with the device and do not use a separate Chrome Enterprise Upgrade for enrollment. If you have a bundled device and are seeing this error, contact the device manufacturer for assistance.

Device is stuck on the manual enrollment screen

If the device is identified as eligible for zero-touch enrollment but fails to enroll, a manual enrollment screen is displayed. To one of the following:

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