Uninstalling and reinstalling the Zoom application


If you want to remove Zoom from your device completely, or are having issues with your current version and want to do a fresh install, use the following directions to remove the Zoom app from your device. 

How to uninstall and reinstall Zoom

Remove Zoom from the Control Panel

  1. In the Windows search bar, search for Control Panel.
  2. Click the Control Panel app.
  3. If Control Panel is set to Category view, click Uninstall a Program.
    Alternatively, if View by is set to Large or Small icons, click Programs and Features. 
  4. In the programs list, select zoom.us or Zoom Workplace (6.0.0 and higher), then click Uninstall.
  5. If prompted Are you sure you want to uninstall Zoom?, click Yes. 

Once completed, download the latest Zoom app from our download center and reinstall. 

Run CleanZoom to remove Zoom completely

To remove Zoom completely, including any configuration files and locally saved Zoom app settings, run CleanZoom on your device. 

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In addition to removing configuration files and local app settings, uninstalling with the CleanZoom uninstaller will also remove cryptographic keys, which will cause you to lose the ability to decrypt end-to-end encrypted (E2EE) emails in Zoom Mail and Zoom Phone voicemails with Advanced Encryption, unless you have a backup key with sufficient access or account escrow enabled.

Be aware of the likely permanent loss of E2EE encrypted Zoom Mail emails and encrypted Zoom Phone voicemails before using this uninstaller, and potentially use the standard uninstall method if you intend to reinstall Zoom on the same device.

  1. Download and run CleanZoom (updated April 2024).
    Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
  2. Once completed, download Zoom from our download center and reinstall. 

Remove Zoom through the toolbar

  1. Open the Zoom desktop app.
  2. At the top of your screen in the toolbar, select zoom.us or Zoom Workplace (6.0.0 and higher).
  3. In the drop-down menu select Uninstall Zoom or Zoom Workplace (6.0.0 and higher).
  4. Select OK to confirm uninstalling the Zoom desktop application and all of its components.

Once completed, download the latest Zoom app from our download center and reinstall.

Remove Zoom completely, including Keychain entries

For a clean uninstall, users can also remove entries in the Keychain.

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In addition to removing configuration files and local app settings, you can also remove cryptographic keys, which will cause you to lose the ability to decrypt end-to-end encrypted (E2EE) emails in Zoom Mail and Zoom Phone voicemails with Advanced Encryption, unless you have a backup key with sufficient access or account escrow enabled.

Be aware of the likely permanent loss of E2EE encrypted Zoom Mail emails and encrypted Zoom Phone voicemails before using this uninstaller, and potentially use the standard uninstall method if you intend to reinstall Zoom on the same device.
  1. Open the Zoom desktop app.
  2. Select zoom.us or Zoom Workplace (6.0.0 and higher) at the top of your screen and select Uninstall Zoom.
  3. Select OK to confirm uninstalling the Zoom desktop application and all of its components.
  4. Enter Cmd+Space on keyboard to open Spotlight Search.
  5. Enter Keychain Access.app, select the app from the dropdown, and press Enter to open Keychain Access.
  6. If a prompt appears, select Keychain Access.
  7. In the search box, type Zoom Safe to filter for all entries with names starting with “Zoom Safe”.
  8. Remove all these entries.

Once completed, download the latest Zoom app from our download center and reinstall.

Linux

Debian, Ubuntu, or Linux Mint

  1. Open Terminal.
  2. Enter the following command:
    sudo apt remove zoom
  3. Hit Enter on your keyboard. 
  4. Once completed, download Zoom from our download center and reinstall. 

openSUSE

  1. Open Terminal.
  2. Enter the following command:
    sudo zypper remove zoom
  3. Hit Enter on your keyboard. 
  4. Once completed, download Zoom from our download center and reinstall. 

Oracle Linux, CentOS, RedHat, or Fedora

  1. Open Terminal.
  2. Enter the following command:
    sudo yum remove zoom
  3. Hit Enter on your keyboard. 
  4. Once completed, download Zoom from our download center and reinstall. 

Remove Zoom completely, including cryptographic keys

Users can also remove Zoom completely, including any configuration files and locally saved Zoom app settings.

warning icon
In addition to removing configuration files and local app settings, you can also remove cryptographic keys, which will cause you to lose the ability to decrypt end-to-end encrypted (E2EE) emails in Zoom Mail and Zoom Phone voicemails with Advanced Encryption, unless you have a backup key with sufficient access or account escrow enabled.

Be aware of the likely permanent loss of E2EE encrypted Zoom Mail emails and encrypted Zoom Phone voicemails before using this uninstaller, and potentially use the standard uninstall method if you intend to reinstall Zoom on the same device.
  1. Open Terminal.
  2. Enter the following command:
    rm -r $HOME/.config/zoom.conf $HOME/.zoom

Android

Uninstall using the Google Play Store

  1. Open the Google Play Store.
  2. In the search bar, type Zoom Cloud Meetings.
  3. Tap Zoom Cloud Meetings.
  4. Tap Uninstall.
  5. When prompted Do you want to uninstall this app?, tap OK. 
  6. Once completed, reinstall Zoom on the Google Play Store. 

Uninstall from within Settings

If you are having issues uninstalling using the Google PlayStore, or installed Zoom using the APK file, Zoom can also be removed from within the Android settings menu.

Note: Android Settings menus may be different from below due to the Android version or device manufacturer.

  1. Go to Settings on your Android device. 
  2. Tap Apps.
  3. Scroll down, then tap the Zoom app.
  4. Tap Uninstall.
  5. When prompted, Do you want to uninstall this app?, tap OK.
  6. Once completed, reinstall Zoom on the Google Play Store. 

iOS

  1. Open the Settings app.
  2. Tap General.
  3. Tap iPhone Storage or iPad Storage.
  4. Tap Zoom.
  5. Tap Delete App.
  6. When prompted with Deleting "Zoom" will also delete all of its documents and data. This action can't be undone, tap Delete App.
  7. Once completed, reinstall Zoom on the iOS App Store. 

Note: Some cryptographic keys will remain in the Keychain and there is currently no way to remove them completely.

Removing the Zoom Rooms app from your devices

  1. Uninstall the Zoom Rooms app from your room devices (ex: Windows, Mac, etc). 
  2. Uninstall the Zoom Rooms controller app from your controller devices (ex: Android, iOS, etc). 

Once completed, download Zoom Rooms from our download center and reinstall. 

Deleting Zoom Rooms from the Zoom web portal

Note: You will need to have administrator access or a role with access to Zoom Rooms on the web portal to complete these steps.

  1. Sign in to the Zoom web portal.
  2. Click Room Management, then click Zoom Rooms. 
  3. Check the box to the left of the Zoom Room you want to delete.
  4. Click Delete at the top of the Zoom Rooms list. 

Once completed, download Zoom Rooms from our download center and reinstall.