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Brightspace Support

Brightspace Support

Support

Vanderbilt instructors have a number of options for seeking Brightspace and Instructional Technology Support at the Institute for the Advancement of Higher Education (AdvancED).

Brightspace Support is not available on Staff Holidays. For a list of Vanderbilt Staff Holidays, click here.

Spring 2024 Support

  • Monday – Friday: 7 AM – 11 PM

Read the sections below for specifics on what type of support is offered during certain times of the day.

Email Support

Vanderbilt Instructors are encouraged to email their questions about Brightspace to brightspace@vanderbilt.edu. The Brightspace and Instructional Technology Support team at AdvancED will respond to inquiries — normally within one hour — per the following schedule:

  • Monday – Friday: 7 AM – 11 PM

Phone

Users can speak with one of our instructional technologists or leave a voicemail for Brightspace and Instructional Technology Support at AdvancED, and we will return your call. Our Vanderbilt University Brightspace hotline is 615-322-0200.

  • Monday – Friday: 9 AM – 5 PM
Zoom Consults

Instructors are encouraged to contact Brightspace and Instructional Technology Support via email at brightspace@vanderbilt.edu to schedule an individual remote consultation via Zoom with a member of the Brightspace team. We appreciate scheduling at least 24 hours in advance.

On-Demand Resources

A growing collection of on-demand Brightspace resources can be accessed 24/7 on the Brightspace website through the On-Demand Resources page.  Text and video walkthroughs are available to help instructors with a number of frequently asked questions.

Workshops

Occasionally during the year, AdvancED staff will run Brightspace workshops for instructors interested in learning how to use Brightspace tools effectively and efficiently. See our Workshops page for the current schedule.

AdvancED staff are also available to facilitate Brightspace workshops on topics both general and specific for departments, programs, and schools, upon request. Email brightspace@vanderbilt.edu to initiate a request.

The Support Team

By shifting Brightspace and Instructional Technology Support to a more centralized model, with multiple Brightspace specialists housed at AdvancED, Vanderbilt instructors will receive more robust assistance in using the course management system efficiently and effectively.

We look forward to providing pedagogical and technical support to Brightspace users in the Vanderbilt community.